Delivery

Ordering, Delivery & Returns

Pricing

Prices issued to you will be in USD currency and displayed by Individual Unit, Pack Qty, MOQ or Container Qty. All goods sold may be subject to local tax, and/or import duties, tariffs, delivery fees and our standard Terms & Conditions.

Ordering


Place your order with Hedge by simply sending us your company Purchase Order via email. If you would like some assistance, simply get in touch via our helpline to discuss your purchasing requirements. Our expert staff can provide advice on purchasing Ex Works, FOB, CIF or Locally. 
 
Delivery

Ex-warehouse - Stocked Items 
 
Once you have placed and confirmed your order with us, our friendly staff will help to arrange delivery to your doorstep. (Delivery is usually between 1-7 business days Australia Wide)

Ex-Factory 

Once you have confirmed your order, we will make it to order, pack it and prepare it for shipping. If you have never imported before don't worry, we will put you in touch with our shipping agents who will take care of the shipping and customs clearance details for you and help to deliver it to your door. (Delivery is usually between 8 - 10 weeks)

Payment
 
To keep our prices as low as possible and to help reduce administration costs, we ask for payment on the dispatch of goods.
This can be made using most credit or debit cards, direct bank transfer or PayPal. 

Packaging


We care about the planet and our future generations, so where possible we use recycled cardboard to protect goods, and our packaging is either reusable, recyclable or compostable.

Contact

Our helpline (+852 9673 7145) is available from 9:30 am to 4:30 pm, Monday to Friday, as is the website online live chat feature. Outside these hours, you can leave a message and we will call you back, or alternatively email hello@hedge.net.au

Returns


In 14 years we have never had a return or faulty product. If you suspect an item is faulty, call our helpline (+852 96737145) as soon as possible. Please take photos and document the issue so our team can help to resolve the problem. We may ask for an item to be sent back to help us, or the manufacturer, to consider replacement, repair or refund. Goods damaged in transit are between you and the transport company.