Ordering, Delivery & Returns


Prices displayed throughout our online store are shown by Individual Unit, Pack Qty, MOQ or Container Qty. All goods sold may be subject to local tax, and/or import duties, tariffs, delivery fees and our standard Terms & Conditions.


Place your order online, or send us a company PO via email. If you would like some assistance, simply get in touch via our helpline to discuss your purchasing requirements. Our expert staff can provide advice on purchasing Ex Works, FOB, CIF or Local 



Ex-warehouse - Stocked Items 


Once you have placed and confirmed your order with us, our friendly staff will arrange delivery to your doorstep. (Delivery is usually between 1-7 business days Australia Wide)


Once you have confirmed your order, we will pack it and prepare it for shipping. If you have never imported before don't worry, we will put you in touch with our shipping agents who will take care of the shipping and customs clearance details for you and deliver it to your door. (Delivery is usually between 8 - 10 weeks)


To keep our prices as low as possible and to help reduce administration costs, we normally ask for payment on the dispatch of goods.

This can be made using most credit or debit cards, direct bank transfer or PayPal.


We care about the planet and our future generations, so where possible we use recycled cardboard to protect goods, and our packaging is either reusable, recyclable or compostable.


Our helpline (+852 9673 7145) is available from 9:30 am to 4:30 pm, Monday to Friday, as is the website text chat. Outside these hours, you can leave a message and we will call you back, or alternatively email


If you suspect an item is faulty, call our helpline (+852 96737145) as soon as possible. Please take photos and document the issue so our team our staff can help to resolve the problem. We may ask for an item to be sent back to help us, or the manufacturer, to consider replacement, repair or refund.