Privacy Policy

Last updated: 30 August 2026

Hedge respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Hedge collects, uses, stores and protects personal information when you visit our website, purchase our products, request samples, request a quote, apply for a trade account, apply to become a stockist, contact us or otherwise interact with Hedge.

1. Who we are

This website is operated by HedgeGo Pty Ltd, trading as Hedge.

Hedge designs, manufactures and supplies architectural aluminium landscape edging and level-management systems for residential, commercial and landscape applications. In this Privacy Policy, “Hedge”, “we”, “our” and “us” refer to HedgeGo Pty Ltd and, where relevant, service providers acting on our behalf.

2. Information we may collect

Depending on how you interact with Hedge, we may collect information including: your name; email address; telephone number; company or business name; billing and delivery address; suburb, postcode or location; account and trade account information; products, samples or quotations you request; order and transaction information; project information you voluntarily provide; communications between you and Hedge; information submitted through our website forms; device, browser and website usage information; and location information where you choose to allow location access. We only collect information that is reasonably necessary to provide our products, services and website functionality or to operate and improve our business.

3. How we collect information

We may collect personal information when you: browse the Hedge website; use Design + Price or other product-selection tools; place an order; request a quote; request a sample; apply for or use a trade account; apply to become a Hedge stockist; use our Where to Buy tools; subscribe to communications; contact us by email, telephone or through our website; or otherwise provide information directly to Hedge. Some technical information may also be collected automatically through cookies, analytics technologies and similar tools.

4. How we use your information

We may use personal information to: process and fulfil orders; arrange delivery or collection; provide quotations and pricing; respond to enquiries; provide requested samples; administer trade and stockist accounts; identify nearby Hedge stockists; provide customer support; communicate with you about orders, projects or enquiries; operate, maintain and improve our website; understand how customers use our website and products; prevent fraud, misuse or security incidents; comply with legal, accounting and regulatory requirements; and send relevant product, technical or marketing communications where permitted by law. Hedge does not sell your personal information.

5. Location information

Certain Hedge website features, including Where to Buy, may use your location to help identify relevant or nearby stockists. Your browser or device may ask for permission before location information is made available to Hedge or our service providers. You are not required to provide your device location. Where available, you may instead search using a suburb, city or postcode. Location information is used only where reasonably necessary to provide the requested location-based functionality and for related operational purposes.

6. Payments

When you make a purchase through our website, payment information may be processed by third-party payment providers. Hedge does not necessarily receive or store your complete credit or debit card details. Payment providers process payment information according to their own privacy policies and security requirements.

7. Third-party service providers

We may use trusted third-party providers to help operate Hedge, including providers involved in: website hosting and ecommerce; payment processing; freight and delivery; email and communications; website analytics; maps and location services; customer support; data storage; and other technology and business services. These providers may receive personal information where reasonably necessary to perform services for Hedge. Some service providers may process or store information in countries other than the country in which you are located.

8. Cookies and analytics

The Hedge website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve performance. We may use analytics services to understand information such as pages visited, general location, device type, traffic sources and interactions with the website. Where required by applicable law, you may be provided with options to manage non-essential cookies. You can also control certain cookies through your browser settings.

9. Marketing communications

Where you have requested communications, or where otherwise permitted by law, Hedge may send you information about products, technical resources, services or company updates. You can unsubscribe from marketing emails at any time using the unsubscribe option included in the communication or by contacting us. Transactional communications relating to an order, quotation, account or enquiry may still be sent where necessary.

10. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure.

11. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing products and services, maintaining business and transaction records, resolving disputes and complying with legal, tax and regulatory obligations. Information that is no longer reasonably required will be deleted, anonymised or securely disposed of where appropriate.

12. Your privacy rights

Depending on where you live, you may have rights concerning your personal information, including the right to: request access to personal information we hold about you; request correction of inaccurate information; request deletion of certain information; object to or restrict certain processing; withdraw consent where processing relies on consent; or make a complaint about how your personal information has been handled. These rights may be subject to exceptions or limitations under applicable law. To make a privacy request, contact Hedge using the details below.

13. Children

The Hedge website and our products and services are intended for adults and businesses and are not directed toward children. We do not knowingly seek to collect personal information from children through our website.

14. External websites

Our website may contain links to websites or services operated by third parties. Hedge is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policies of those services before providing personal information.

15. International visitors

Hedge may sell products or provide services to customers in multiple countries. Where personal information is collected from customers outside Australia, we will handle that information in accordance with applicable privacy and data-protection requirements. Depending on your location, additional privacy rights or protections may apply.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, services, technology, business operations or legal obligations. The latest version will be published on this page with the date of the most recent update.

17. Contact Hedge

If you have a question about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact: HedgeGo Pty Ltd trading as Hedge
Email: hello@hedge.net.au
Website: www.hedge.net.au